Privacy Policy

This Privacy Policy explains how Ellem's Towing and Transport Pty Ltd ("we") collects and handles personal information through axle-ai.com and related AxleAI services, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

1. What we collect

We may collect: name, email address, phone number, billing address, account credentials (password hashes), purchase history, support messages, and technical logs (IP address, browser type, approximate location derived from IP). Payment card details are collected and processed by Stripe — we do not store full card numbers on our servers.

2. Why we collect it

We use personal information to: provide and secure accounts, process purchases, deliver digital access, send transactional emails (receipts, password setup), provide support, prevent fraud/abuse, and meet legal obligations.

3. Payment processing

Stripe processes payments on our behalf. Stripe may collect payment method data, billing details, and device/fraud signals under Stripe's privacy policy. See stripe.com/privacy.

4. Email delivery

Transactional emails are sent using Resend. Message metadata needed for delivery may be processed by that provider.

5. Cookies

We use essential cookies for authentication/session security (including the axleai_session cookie after login). We do not use advertising cookies or analytics pixels. Full details: Cookie Policy. You can block cookies in your browser, but login features may not work.

6. Disclosure

We disclose personal information to service providers who help us operate (Stripe, Resend, hosting/database providers such as Railway) and when required by law. We do not sell personal information.

7. Overseas disclosure

Some providers may process data outside Australia. We take reasonable steps to ensure overseas recipients handle information consistently with this policy and applicable law.

8. Security

We use HTTPS, hashed passwords, signed session cookies, and Stripe-hosted checkout so card data does not pass through our application servers.

9. Retention

We retain account and purchase records for as long as needed to provide access, handle disputes/refunds, and meet tax/accounting obligations.

10. Your rights

You may request access to or correction of your personal information by emailing support@axle-ai.com. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Contact

Privacy questions: support@axle-ai.com · +61 468 023 854 · contact / chat.