Terms of Service

These Terms of Service ("Terms") govern access to and use of the AxleAI website and digital education products sold at axle-ai.com (the "Services"). By purchasing or using the Services, you agree to these Terms.

1. Seller

The Services are provided by Ellem's Towing and Transport Pty Ltd (ACN 667 788 892, ABN 59 667 788 892) ("we", "us"). Contact: support@axle-ai.com · +61 468 023 854 · Upper Coomera QLD 4209, Australia · chat / contact form.

2. What you are buying

AxleAI sells digital lifetime-access training passes for freight business education, including access to course materials and Axle AI study features described on the product pages at the time of purchase. Unless expressly stated otherwise, purchases are for digital content only and do not include physical goods, towing services, or transport services.

3. Accounts and access

You must provide accurate information and keep your login secure. Access is personal to you unless we agree otherwise in writing. Sharing login credentials, reselling access, or publicly redistributing course materials is prohibited.

4. Payments

Payments are processed by Stripe. Prices are shown in Australian dollars (AUD) and are GST-inclusive where GST applies. We do not store your full card number on our servers. Card data is handled by Stripe under Stripe's terms and security controls.

5. Lifetime access

"Lifetime" means ongoing access for the life of the AxleAI product as we reasonably operate it, not a guarantee that the product will exist forever without change. We may update, improve, or replace materials and AI features. If we discontinue the Services entirely, we will provide a reasonable alternative or refund option consistent with Australian Consumer Law.

6. AI and educational disclaimer

Axle AI and course content are educational tools. They are not legal, accounting, compliance, or financial advice for your specific operation. You remain responsible for decisions about rates, loads, safety, and regulatory compliance.

7. Acceptable use

You must not misuse the Services, attempt to reverse engineer systems, overload infrastructure, or use Axle AI to generate unlawful or harmful content.

8. Refunds

Refunds are described in our Refund Policy. Nothing in these Terms excludes rights you may have under the Australian Consumer Law.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from use of the Services. Where liability cannot be excluded, it is limited to resupply of the Services or a refund of the amount paid for the affected purchase.

10. Changes

We may update these Terms by posting a revised version on this page. Continued use after changes constitutes acceptance of the updated Terms for future purchases and ongoing access, subject to mandatory consumer protections.

11. Governing law

These Terms are governed by the laws of Australia. Courts in Australia have non-exclusive jurisdiction.